– Citizen Engagement is Essential to Guarantee Personalized Services, says Frost & Sullivan

LONDON, March 19, 2015 /PRNewswire/ — Seeking to cost effectively raise the quality of public services and better interact with citizens, governments have been increasingly turning to mobile technologies. While keen to provide simple access to its public services, governments are also aware that they need to adopt robust authentication and security solutions that will strongly protect the privacy of citizens.

Frost & Sullivan

Frost & Sullivan

According to the Frost & Sullivan study, Transforming National eID Programs and Services into a Mobile Success Story (http://www.frost.com/q293556414), the total ICT spending in the government sector will reach 441,069.4 million USD by 2018. Of this, North America is expected to account for 47.4 percent, followed by Asia-Pacific with 21.7 percent and Western Europe with 21.3 percent.

Many countries have already deployed national ID programs and electronic identity card (eID) solutions to facilitate identity management. eIDs are delivered by trustworthy parties and serve as reliable proof of identity when accessing online government services.

Though the move toward digital modernization hit a roadblock during the economic downturn, governments are keenly aware of the need for state modernisation to deliver high-quality services to citizens. This is increasing government spend on ICT.

"Most modern states have deployed online services by using specific websites, and a few of them have extended these services to the mobile space," said Frost & Sullivan ICT Global Programme Director Jean-Noel Georges. "This approach allows governments to be more present and accessible to citizens even when live services are not available."

In Europe and the US, the government sector has made massive investments in the mobile space to provide an innovative user experience to citizens. The public sector needs to expand its digital vision and adopt a ‘mobile first’ and user-centric strategy. Indeed, many governments involve citizens in the creation of relevant solutions to strengthen social cohesion.

However, with the rise in the use of digital services, there will be parallel rise in the need to educate citizens on the necessity of using governmental online services.

"Many governments have established physical shops to demonstrate the use of online services and to ensure a physical presence to citizens," observes Georges. "Citizen shops in Portugal, for example, offer in the same location, all the services deemed necessary for CITIZEN 2.0."

Overall, the number of mobile devices in developed countries, coupled with advanced network infrastructure, will facilitate the large-scale deployment of online services. Even though most of these services are still only viewable through a tablet or smartphone, in due course, they will be specifically designed for mobile devices.

If you are interested in more information on this study, please send an e-mail to Edyta Grabowska, Corporate Communications, at edyta.grabowska@frost.com.

Transforming National eID Programs and Services into a Mobile Success Story is part of the Smart Cards (http://www.smartcards.frost.com) Growth Partnership Service program. Frost & Sullivan’s related studies include: Are Digital Transactions Secure Enough?; Global Mobile Biometrics Market; How Can Cloud-Based Payment Impact the Payment Ecosystem?; Is Mobile Identity the Key for Digital Authentication?; and Global One-time Password Market. All studies included in subscriptions provide detailed market opportunities and industry trends evaluated following extensive interviews with market participants.

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Transforming National eID Programs and Services into a Mobile Success Story

Edyta Grabowska
Corporate Communications – Europe
P: +48-22-481-62-03
E: edyta.grabowska@frost.com


Photo – http://photos.prnasia.com/prnh/20150319/8521501768