Standard Chartered Bank said it dominated the Global Finance Magazine’s 2015 Best Consumer Digital Bank Awards in Asia, Africa and the Middle East, winning 17 country awards and 6 regional awards.
Speaking about the awards held recently, the CEO of Retail Banking, Standard Chartered, Karen Fawcett, stated that, “We are delighted that Global Finance has recognised our industry-leading digital banking capabilities. What is central to our efforts is creating convenience for our clients, so that they have access to banking anytime, anywhere and using whatever channels they prefer. “
She further explained that the international bank had invested heavily in technology and have been infusing a strong digital service culture among it staff members.
“By being digital by design, our digital processes are end-to-end, so that clients have access to the same, seamless experience and high quality of service, whether they engage with us through mobile, online, phone banking, at the branches, or ATMs,” Fawcett added.
Overall, Standard Charterered said it was awarded Best Consumer Digital Bank in 17 countries namely, Asia Pacific (Brunei, China, Hong Kong, Malaysia, Nepal, Pakistan, Singapore, South Korea), Africa & Middle East (Botswana, Ghana, Kenya, Nigeria, Tanzania, Uganda, Zambia, Zimbabwe) and Europe (Jersey). On the other hand, in the regional awards category for Africa & the Middle East, Standard Chartered said it won the awards for the Best Website Design and the Best Information Security Initiatives. In the Regional awards category for Asia Pacific the bank won Best Online Deposit, Credit and Investment Product Offerings, Best Bill Payment & Presentment, Best in Mobile Banking and Best Mobile Banking App.
Global Finance selected the winning banks based on the criteria: strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality.