Integrated Solution Offers Flexible and Improved Payment Options for Grand Hyatt Singapore and Other Leading Hotels
SINGAPORE, Nov. 10, 2014 /PRNewswire/ — Pure Commerce, a specialist in cloud-based financial and payment solutions for banks and large retailers, and Citibank Singapore today announced the implementation of an integrated payment solution with MICROS Payment Gateway in the Grand Hyatt Singapore and other leading hotels. This integrated solution will enable these hotels to lower the costs of accepting credit cards and earn a new revenue stream, while at the same time improve customer satisfaction by offering a more convenient payment service for international guests when they are checking out.
"As an international five star brand with such a high number of well–traveled guests, we are always looking for new ways of enhancing the guest experience," said Olivier Lenoir, Hotel Manager at Grand Hyatt Singapore. "Since the new MICROS Payment Gateway solution has been implemented, we have been able to enhance both customer experience, as well as simplify work processes for our front office associates."
The MICROS Payment Gateway is a payment solution designed to specifically facilitate integrated payment support for the MICROS suite of enterprise hospitality products, including OPERA, MICROS 3700, MICROS 9700 and Simphony. It enables hotels to manage point-of-sale, customer service and card payment systems with one fully integrated terminal, simplifying payment processes and enhancing guests’ overall experience.
"Providing our hospitality customers with an unparalleled experience and services that are directly relevant to their needs are top priorities for us at Citibank," said Jacquelyn Tan, Managing Director and Head of Credit Payment Products at Citibank. "Our strategic partnership with Pure Commerce and MICROS enables us to offer hotels in Singapore a world-class payment solution that is efficient and secure."
The MICROS Payment Gateway supports Pure Commerce’s fxCHOICE dynamic currency conversion (DCC) service, which gives the hotels the ability to display and convert payments made by foreign cardholders from Singapore dollars to their home currency at a competitive exchange rate when checking out. This will help the hotels to improve customer service by reducing currency confusion often faced by foreign guests when making a payment.
Other hotels to go live with the integrated solution include The Ritz-Carlton, Millenia Singapore and the Singapore Marriott Hotel.
Pure Commerce’s fxCHOICE also provides a new revenue stream for these hotels in Singapore, by enabling them to make foreign exchange commissions on every international transaction converted. It offers DCC on up to 135 currencies, providing a greater opportunity for conversion and increased foreign exchange profits.
"We know that foreign travelers want to stretch their dollar further and are always cognizant of exchange rates, especially given the volatility of the market in recent times – now they have greater choice and convenience when purchasing within the hotels," said Daniel Lavecky, CEO of Pure Commerce. "Our relationship with Citibank Singapore and MICROS is a collaborative one – we are all aligned in our goal to provide the smoothest possible customer service experience for our hospitality customers. Our flexible, integrated payment solution will also help the hotels to reduce the cost of accepting credit cards by up to 50 percent."
About Pure Commerce (Nasdaq: EEFT)
Pure Commerce is a Euronet company, providing on-demand financial and payment solutions to banks, acquirers and multinational corporates. The company’s payment solutions, which include dynamic currency conversion and multi-currency pricing, provide clients with innovative ways to extend, deepen and retain relationships with their customers. Established in 1997, Pure Commerce has offices in Sydney, Singapore, Seoul, Zurich and London.The company holds an Australian Financial Service Licence (AFSL no: 262082). For more information visit www.pure-commerce.com.
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Additional information may be found at www.citigroup.com.sg.