The Police would like to alert the public to a new variant of scam targeting bank customers.

A victim, whose bank account had likely been compromised, reported that she had received a call from an unknown person impersonating to be a staff from the bank. The call was made using a spoofed phone number resembling the bank's personal banking hotline. She was requested to provide the One-Time Pin (OTP) which was sent to her mobile phone to authenticate the bank account. The victim subsequently discovered that unauthorised transactions were made from her bank account.

Members of the public are advised to adopt the following crime prevention measures:

a. Beware of unsolicited calls from persons impersonating as staff from banks. Scammers may use Caller ID spoofing technology to mask their actual phone number and display the bank's number.

b. Do not disclose your internet banking details such as account username, Personal Identification Number (PIN) or One-Time Password (OTP) to anyone through phone, email or SMS.

c. Do not respond to digital token authentication requests via phone calls if you did not initiate any internet banking transaction. Do not authorise any suspicious authentication request.

d. If you receive a suspicious call purportedly from your bank, hang up and call the hotline published on the bank's website to verify the authenticity of the request. Do not call the number provided by the caller.

Source: Singapore Police Force