WASHINGTON, Nov. 14, 2014 /PRNewswire/ — Another international recognition for KMS lighthouse: KMWorld chose KMS lighthouse, among dozens of contestants, as the company delivering the most innovative technology for implementing and integrating knowledge management. The prize was anounced at KMWorld 2014, which took place at the beginning of November, in Washington DC. During the conference, Shahar Ben-Ami, KMS lighthouse CEO, accepted the award from Hugh McKellar, KMWorld Editor-in-Chief and Lead Judge. KMWorld is the leading publisher, conference organizer, and information provider serving the knowledge management, content management, and document management markets.
KMS lighthouse received the KM Promise Award in recognition of Lighthouse products, which implement the KDE (Knowledge Driven Experience) concept. By transforming Big Data into actionable knowledge, KDE empowers companies and representatives to provide an "expert" customer experience, quickly and efficiently. As a result, customers feel they receive expert answers across all service channels: in stores, on the phone or through self-service endpoints.
McKellar explained, "KMS lighthouse was selected from the scores of other candidates for its technology for automatic knowledge structuring, its natural language search capabilities and its elegant knowledge visualization utility. KMS lighthouse products harness big data and transform it into actionable knowledge to be consumed in 5 seconds. The company is a most deserving recepient of this year’s KM Promise Award."
During Ben-Ami’s acceptance speech he said: "The biggest challenge service representatives deal with is how to provide fast and precise answers to customers’ questions. Therefore, we were very excited to gain KMWorld’s trust in the ability of our products to enable users to provide a professional and insightful customer experience. In the next two years, KMS lighthouse will focus its development on self-service, mostly mobile, which is the future of customer service."
About KMS lighthouse
KMS lighthouse is a privately-held, fast growing, global software provider. KMS lighthouse is a developer of Customer Experience solutions, used by global players with millions of clients, which provide precise answers to customer questions within seconds. Traditionally focused on helping Tier-One Contact Centers, as of 2013, the company’s mission is to transform customer experience by means of knowledge, leading a Knowledge Driven Experience worldwide. KMS lighthouse products harness Big Data and transform it into actionable knowledge, to be consumed in 5 seconds. In addition to the KMWorld Promise Award 2014, Gartner selected KMS lighthouse as one of the 2014 Cool Vendors in CRM Customer Service.