Tablet PCs are an important part of the guest experience at Shangri-La Hotel Singapore.
Arriving guests can choose to check in at the lobby lounge using a Windows tablet – a Samsung Slate – provided by the hotel.
Or, if they wish, the hotel’s service staff can take them straight to their rooms, where they can do the checking-in and sign on the dotted line using the tablet.
This tablet option supplements the hotel’s usual paperless check-in process, whereby guests use a 12-inch Wacom tablet at the front desk to sign their check-in forms.
According to Mr Reto Klauser, vice-president and general manager of Shangri-La Hotel in Singapore, guests appreciate the paperless process as it saves time and offers more convenience to them.
Guests also like the fact that it saves paper, said Mr Klauser.
Besides doing away with hardcopy forms, the hotel sends bills by e-mail to guests, instead of issuing printed invoices.
In addition, guests can access newspapers and magazines using the PressReader app – which can be installed on their personal smartphones or tablets – as long as the guests are within the hotel’s Wi-Fi network. This is similar to the service provided at Conrad Centennial Singapore.