— The Teneo Platform delivers a two-way natural-language interaction capability for users when they communicate with devices
LONDON, Sept. 2, 2014 /PRNewswire/ — Based on its recent analysis of the natural language interaction (NLI) platforms market, Frost & Sullivan recognizes Artificial Solutions with the 2014 European Frost & Sullivan Award for Enabling Technology Leadership. Artificial Solutions’ NLI platform, Teneo, has edged ahead of the competition with its ability to understand natural language in both text and speech, gather in-depth conversational data, and provide intelligent speech outputs to its users. Incorporating a host of feature sets and advanced NLI technology, the Teneo Platform allows customers of all sizes, across industries, to seamlessly integrate speech-enabled NLI into their product portfolio.
Unlike competing NLI solutions that only offer automated speech-recognition (ASR) capabilities to accept inputs for voice-based searching, Teneo offers a complete technical platform of closely integrated modules for the development, execution and analysis of intelligent natural language applications that are language, platform and device independent.
"Recognizing the need for NLI solutions to be highly intelligent, humanlike and capable, Artificial Solutions has incorporated advanced linguistic understanding and interpretation capabilities, such as memory of previous interactions, contextual understanding and even the ability to deliver automated implicit personalization , into its Teneo Interaction Engine," said Frost & Sullivan Research Analyst Swapnadeep Nayak. "This helps the engine understand and analyse the meaning of every word and sentence provided by users so it can generate the most appropriate reaction to these inputs."
As traditional solutions do not capture the huge amount of data generated during the interaction or communication, Artificial Solutions has also developed a powerful, natural language text-mining tool called Teneo Insight for its platform. This technology captures huge amounts of unstructured, conversational natural language data from customers interacting with the Teneo platform and then analyses it to identify customer trends, sentiment and requirements.
Furthermore, to eliminate the complexity associated with developing natural language applications, Artificial Solutions has created the Teneo Studio tool. It provides a simple, visual programming environment for Teneo Platform users to develop natural language applications running across multiple languages, platforms and channels. The tool offers an intuitive, user-friendly platform with a visual flow chart structure and many automated features such as auto-linguistic rule generation, collaborative NLI development, integrated testing and language resource libraries in 21 languages.
The Teneo Platform is capable of powering various applications for a wide range of devices such as smartphones, consumer electronics, and wearables as well as to support a variety of natural language online solutions across multiple industry sectors including finance, telco, retail, travel and the public sector. With customers increasingly implementing self-service solutions to manage huge customer bases in finance, retail, telecommunications, and government, Artificial Solutions expects great opportunities for the commercialization of the Teneo NLI Platform in these sectors.
"Artificial Solutions also offers value-added services through a dedicated partner portal for continuous interaction with clients," noted Nayak. "Furthermore, it helps them with technical support for the integration of applications and contributes to clients’ marketing efforts, making it the partner of choice in the NLI platforms market."
Each year, Frost & Sullivan presents this award to a company that has developed a pioneering technology that not only enhances current products but also enables the development of newer products and applications. The award recognizes the high market acceptance potential of the recipient’s technology.
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About Artificial Solutions
Artificial Solutions is the leading specialist in Natural Language Interaction (NLI). The company’s patented technology enables people to hold two-way meaningful conversations with applications and services running on computers, mobile technology and other electronic devices in a humanlike, intelligent manner.
Delivered through its Teneo platform that allows non-technical, non-computational linguists to build highly sophisticated, speech-enabled, natural language user interfaces and applications, Artificial Solutions’ technology is typically deployed by Connected Consumer Device (CCD) manufacturers and app developers, and by enterprise-clients seeking to improve their customer experience. Operating system and device independent, Teneo is available in 21 languages and includes powerful analytics that deliver valuable insight into customers’ needs and behaviour.
With development centres in Barcelona, Hamburg, London and Stockholm and offices across Europe, USA, Asia-Pacific and South America, Artificial Solutions’ technology is deployed by hundreds of public and private sector organizations and used by millions of people. For more information, visit www.artificial-solutions.com
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